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 Anyone used Roland repair?
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lwatford
Copper Member

USA
6 Posts

Posted - 01/08/2008 :  02:08:11  Show Profile  Reply with Quote
Not sure where to put this, I apologize if this isn't the right place.

Has anyone sent anything to Roland for repair? Just wondering if that is the best option.

Thanks,
lee

pedals 4 pv
Platinum Member

Canada
1351 Posts

Posted - 01/08/2008 :  02:16:59  Show Profile  Reply with Quote
I haven't personally, but it would depend on what you need to get repaired.
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DeFrag
Moderator

USA
3409 Posts

Posted - 01/08/2008 :  04:17:59  Show Profile  Visit DeFrag's Homepage  Click to see DeFrag's MSN Messenger address  Reply with Quote
Roland in California has my PH-3 since 2 months ago waiting for a replacement knob from Japan. I should get it this or next week. Yes, a long time
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TieDyedDevil
Copper Member

USA
8 Posts

Posted - 01/09/2008 :  03:11:24  Show Profile  Visit TieDyedDevil's Homepage  Reply with Quote
quote:
Originally posted by lwatford

Not sure where to put this, I apologize if this isn't the right place.

Has anyone sent anything to Roland for repair? Just wondering if that is the best option.

Thanks,
lee



I had an outstanding experience with their service.

I had bought a VF-1 and attempted (that's the key word here: attempted) to upgrade the firmware. The upgrade didn't work and I was left with a brick... I called Roland, got a return authorization, and sent the unit back to be repaired. They reloaded the flash ROM and had the unit back in my hands in just over a week. And they didn't charge me for bench time or return shipping.

Really couldn't ask for better than that...
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