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starr36
Platinum Member
Canada
1172 Posts |
 Posted - 10/03/2009 : 22:57:49
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crap, what s*** luck. sorry guys to hear that. looks like they were totally choice purchases too.
retards do better shipping and packing than that!!! |
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Laurie
Double Platinum Member
Canada
4854 Posts |
Posted - 10/04/2009 : 19:05:37
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I sent the first email to this seller on Tuesday last week. I've since sent the same email translated into French (thanks fabs!) to make sure there was no mistake.
So first eamil 5 days ago, follow-up in the language of the seller 2 days ago. No response of any sort.
Time to leave negative feedback... |
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jack
Platinum Member
USA
1418 Posts |
Posted - 10/06/2009 : 17:57:06
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quote:
Originally posted by Laurie
I sent the first email to this seller on Tuesday last week. I've since sent the same email translated into French (thanks fabs!) to make sure there was no mistake.
So first eamil 5 days ago, follow-up in the language of the seller 2 days ago. No response of any sort.
Time to leave negative feedback...
I think I am going to leave some neutral feedback for one seller soon, as I won 2 items from them, and their listing clearly states combined shipping...So I sent an invoice request...I get an invoice today saying I owe what I owed before I sent the request asking that they combine shipping...I don't want to piss them off now by grilling them over the shipping...I want to get what I won first, and then do that...that may not be cool, but if he b!tches about it, his listing clearly states combined shipping, and in my request I asked for combined shipping since he said he would in the listing, so he's painted himself in a corner  I mean at this point I am leaning towards neutral, it might be negative if it takes forever, or positive if they do something exceptional...
BTW, what I won was not guitar related, it was a couple of FMW dvds...Frontier Martial-Arts Wrestling...yes, I watch pro wrestling  |
Edited by - jack on 10/06/2009 17:59:37 |
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FrenchBOSS
Bronze Member
France
68 Posts |
Posted - 10/07/2009 : 01:45:55
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| I understand your anger but maybe the seller just didn't (and still doesn't) understand your interest for boxes, maybe he thought the most important for you was the pedal, you should just try to get your money back and send back the pedal to this guy |
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Laurie
Double Platinum Member
Canada
4854 Posts |
Posted - 10/07/2009 : 05:01:34
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quote:
Originally posted by FrenchBOSS
I understand your anger but maybe the seller just didn't (and still doesn't) understand your interest for boxes, maybe he thought the most important for you was the pedal
This can not be true - if he thought the box was of no value, then why did he feature it so prominently in the ad and the pictures? "AVEC BOITE D'ORIGINE ET DOCUMENTATION". He thought it added value to the pedal - and that's for sure.
I have sent him one last email saying:
Hello! Please refer to my previous emails about damage to the box during shipping. Regretfully, if I do not hear back from you about this by midnight GMT Tuesday the 6th of October, I see no option but to leave negative feedback for this item.
Anyone who continues to choose to not respond AT ALL (nothing) isn't being reasonable.
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Edited by - Laurie on 10/07/2009 05:01:59 |
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jack
Platinum Member
USA
1418 Posts |
Posted - 10/07/2009 : 05:05:01
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I think he's just being a d!ck since you are not from the part of Canada where ils parlent francais...I may have just massacred the language, as I had French way back in high school... |
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Laurie
Double Platinum Member
Canada
4854 Posts |
Posted - 10/08/2009 : 21:00:59
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Finally got a response - I haven't left negative fedback yet, I know how much of an issue that is to someone with 100% positive feedback.
HOWEVER... his answer was essentially "not my problem".
Not sure if anyone is interested in this ongoing saga,but just in case, this is my response. The battle commences:
Hello!
The ONLY reason the damage could happen was that the item was not packaged properly. Wrapping plastic around the box is not adequate - a thin layer of plastic cannot stop damage to the box. No reasonable person could think otherwise.
You KNEW the box and manual increased the value of the item - you put it in the picture and referred to it in the ad.
To then pack it in such a way that the box could be damaged in shipping is YOUR fault, not the shippers. You DID NOT pack this item properly to protect it.
Your response "Pleace notice that i'm not responsable for the shipping damage." Is simply not acceptable in this case. I will not argue with you about this.
I bid on this item honestly, and paid immediately. I paid nearly $40 for shipping which is MORE than enough to pay for a SHIPPING BOX. I have done everything required of me. I am asking for a refund to allow me to replace the box damaged by your inadequate packaging.
How do you wish to resolve this?
Laurie |
Edited by - Laurie on 10/09/2009 00:18:27 |
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DasBeef
Gold Member
United Kingdom
704 Posts |
Posted - 10/08/2009 : 22:00:45
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It seems perfectly reasonable to me that when you pay for shipping on an item, that the cost should include adequate protection for the parcel. At $40, I think he could have stretched to a few layers of decent bubble wrap. If he doesnt come up with the goods, I would raise a dipute with eBay, and see what response you get from them. If you're not satisfied with the response you get from eBay, negative feedback the user, and put it down to a bad experience.
It's a pretty poor effort. Hope you get it resolved! |
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The_Doc
Gold Member
United Kingdom
509 Posts |
Posted - 10/08/2009 : 23:20:40
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Please watch the time limit on the negative feedback Laurie - I'm not sure what it is (60 or 90 days?) because it's easy for that time to ebb away and suddenly it's too late. I think there are also time limits on raising disputes.
I got caught out by the time limits and lost out, so please be mindful of that. Fingers crossed for you.
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FRANZONI
Double Platinum Member
Ireland
3543 Posts |
Posted - 10/09/2009 : 01:25:59
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I agree that to pay $40 for shipping and for the item not to be properly packed is disgraceful....  especially as you pointed out Laurie,the seller was fully aware that the box and manual increased it's value and collectibility as he originally advertised them with the pedal.....i was really lucky with my most recent purchase the line 6 FBV 4 switcher,it wasn't a ebay sale but the seller was true to his word and packed the item really well...he covered the whole thing in foam before he put it in a box and covered it again in plastic and tape..he let me pick the shipping from london..royal mail small packets was less than �10 and it was door to door in less than 4 days...
Stick to your guns on this one bro'..... |
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fabs
Silver Member
France
213 Posts |
Posted - 10/09/2009 : 08:47:30
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quote:
Originally posted by The_Doc
Please watch the time limit on the negative feedback Laurie - I'm not sure what it is (60 or 90 days?) because it's easy for that time to ebb away and suddenly it's too late.
+1 it's 60 days (pay attention to the limit : sept 7 + 60 days = nov 6 and not 7) |
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natthu
Gold Member
Australia
756 Posts |
Posted - 10/09/2009 : 09:31:58
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Hey Laurie, It's unfortunate but I must say I'm not surprised at the seller's (inadequate) response...
Considering how pissed off you must be (rightfully so), your response seems well metered. You have stated your grievence firmly but not offensively. I think you've got a pretty solid case. Don't let them off without a fight mate.
Some eBay users just ruin it for everyone else. I am currently waiting for a buyer to come and pick up and pay for an eBay item and they are an hour late. Hopefully they'll actually turn up...
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Edited by - natthu on 10/09/2009 09:33:14 |
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starr36
Platinum Member
Canada
1172 Posts |
Posted - 10/11/2009 : 04:09:27
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- just leave the negative for poor packaging, considering it was a collector's purchase. make sure it all fits under 80 characters and is not defamatory but simply accurate
"purchased collector's item; arrived damaged as it was inadequately packaged, seller did not resolved" |
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I AM P!SSED OFF!!!
